Privacy Policy
RoofRep ("RoofRep," "we," "us") is a customer-relationship management (CRM) app for roofing sales teams, published by Botteligence. This policy explains what information RoofRep collects, how we use it, who processes it for us, how long we keep it, and the choices you have. Questions: support@roofrep.app.
For a plain-language explanation of our AI features, see How RoofRep uses AI.
1. Who this policy covers
RoofRep is used by roofing companies and their sales representatives ("reps"). Data in RoofRep belongs to the roofing company (the "organization"); reps use the app under their organization's account. This policy covers the RoofRep iOS app and roofrep.app.
Homeowners and other customers. RoofRep stores information about the organization's customers (usually homeowners), which reps enter or which the organization imports from its own records. Here the organization decides what is collected and why, and RoofRep processes it on the organization's behalf. A homeowner who wants to see or remove their information should contact the roofing company. We will help that company respond, and you can also write to us at support@roofrep.app.
2. Information we collect
Account information. Your name, email address, phone number and the organization you belong to, used to sign you in and give you access to your company's data.
Customer and job information you enter or import. Customer names, phone numbers, email and street addresses; job details and stages; notes, calls, texts and events you log; and job pricing and proposals. When you log a text message you sent, its text is saved to the customer's history.
Photos and documents. Photos you take or import for a job, documents you add, and documents RoofRep prepares for you (such as inspection reports, price requests and proposals). Location inside photos. Photos you import from your photo library may keep the location where they were taken, because your iPhone stores it inside the photo file. RoofRep keeps that photo file with the job.
What you say to RoofRep, as text. Your voice commands, dictation and inspection-walk narration are turned into text by your iPhone's speech recognition, and the text is sent to RoofRep. RoofRep does not collect or upload audio recordings. Recordings made during an inspection stay on your phone.
Searches. What you ask RoofRep to recall about a customer.
Bug reports you send. When you report a problem, we receive your description, your email, a screenshot and the app's diagnostic log from your device.
Diagnostics. Crash reports (through Firebase Crashlytics), which are not linked to your identity.
What we do not collect. Your iPhone address book, health data, browsing history, advertising identifiers or payment card details. RoofRep does not track you across other companies' apps or websites.
3. How we use information
- To run the CRM: your daily plan, customer cards, activity history, pipeline, calendar and reports.
- To power RoofRep's AI features (section 4).
- To place customers on a map from their street address.
- To keep the service secure and reliable, fix problems you report, and support you.
We do not sell your information, and we do not use it for advertising.
4. Artificial intelligence (Google Gemini and Anthropic Claude)
RoofRep runs on the most up-to-date, powerful cloud AI engines: Google's Gemini models and Anthropic's Claude, called from our servers, never from your phone. RoofRep's AI assists the human connection between your company and your customer; it never replaces it.
Google Gemini summarizes customers, recommends next steps, plans your day, understands voice commands, remembers customer details, writes inspection reports, and reads business-card and yard-sign photos. What is sent to Google for this: text you type or speak (as text), customer details and activity history in your book, inspection-walk words, and photos you choose to scan for a new customer. Some of this happens automatically when a new activity is logged, so RoofRep can keep its memory of the customer current.
Anthropic Claude writes the proposals you build in RoofRep. What is sent to Anthropic for this: the job's text (the customer's name and address, the job details, your pricing and your company's proposal information) and the customer's job photos, so the proposal can describe and show the work. You preview every proposal before it is saved, and RoofRep's checks review it first.
What is never sent: audio. No audio from RoofRep is ever sent to Google, to Anthropic or to any AI model.
No training on your data. RoofRep uses Google's paid Gemini API service. Under Google's terms for paid services, Google does not use prompts or responses to improve its products, and keeps them for a limited period only to detect and prevent violations of its Prohibited Use Policy. RoofRep uses Anthropic's commercial API. Under Anthropic's commercial terms, Anthropic does not train its models on what we send or what it sends back.
Your choice. RoofRep asks for your permission before any AI feature runs for you. You can withdraw it at any time in Settings. While AI is off, RoofRep's other features keep working.
5. Who processes information for us
We share information only with service providers that process it on our behalf to run RoofRep:
| Provider | What it does for RoofRep | What it receives |
|---|---|---|
| Google Cloud / Firebase | Sign-in, database, server functions, hosting, crash reports | Everything stored in RoofRep; crash diagnostics |
| Google Gemini | AI features (section 4) | Text, customer details, activity history, scanned card and sign photos |
| Anthropic Claude | Writing proposals (section 4) | The job's text and the customer's job photos |
| Cloudflare R2 | Storage for photos and documents | Photos and documents |
| U.S. Census Bureau geocoder | Turns a customer's street address into a map location | Customer street addresses |
| U.S. National Weather Service | Weather on inspection reports | Your organization's state only, never a person's location |
| Apple | Speech recognition when your iPhone can't do it on the device; looking up the address of a place you're standing | Your spoken words (Apple's own service, under Apple's privacy policy); location coordinates for an address lookup |
We don't use outside email or text-message providers. When you text or email a customer, your phone sends it.
We may also disclose information if the law requires it, or to protect the safety, rights or security of our users and the service.
6. Retention and deletion
- Your organization's data (customers, activities, photos, documents, reports) is kept while your organization has a RoofRep account, so the CRM keeps its history.
- Billing records are kept for 7 years.
- Crash reports are kept by Firebase Crashlytics for up to 90 days.
- AI requests: Google and Anthropic keep them only as described in section 4.
- Bug reports are deleted 12 months after we receive them.
- Deleting your account. In the app, go to Settings → Delete my account → Request account deletion. Your company's owner or an admin removes your login. The customers you worked stay with your company, so nothing they need is lost. You can also email support@roofrep.app from your account's email. Either way, the deletion is completed within 30 days of your request, except for anything the law requires us to keep.
- Deleting an organization's data. An organization can ask us to delete its data by emailing support@roofrep.app. We confirm the request and complete it within 30 days, except for anything the law requires us to keep.
7. Security
Encrypted connections; signed-in, permission-checked access to every piece of data; all changes to data made on our servers rather than by the app; credentials and integration keys held only on our servers; and Firebase App Check on the app's server functions. No system is perfectly secure, but we work to protect your information and to show failures openly instead of hiding them.
8. Children
RoofRep is a business tool for roofing professionals. It is not directed to children under 13, and we do not knowingly collect their information.
9. Your choices
- Turn AI features on or off in Settings.
- Allow or deny camera, photo-library, microphone, speech-recognition and location access in iOS Settings. RoofRep asks only when a feature needs it.
- Ask for a copy of your information, a correction or deletion: support@roofrep.app.
10. Changes to this policy
When this policy changes materially, we'll post a new version number and effective date on this page.
11. Contact
RoofRep · Botteligence
300 Mayfair Cir, Maylene, AL 35007
Privacy questions: support@roofrep.app